Late Cancellation Fee Policy
At Pelvic Prime, we believe in respecting everyone’s time—yours, ours, and that of other clients. When you book an appointment, we dedicate a specific time slot, prepare resources, and reserve staff to provide you with the highest level of care. A late cancellation or no-show disrupts this balance, impacts other clients, and creates inefficiencies.
To maintain fairness and accountability, our $75 late cancellation fee is now in effect.
Why We Charge a Late Cancellation Fee
1. Respect for Everyone’s Time
Time is valuable for all of us. A last-minute cancellation or reschedule leaves a time slot that cannot be filled, which affects both our practice and other clients waiting for care.
2. Operational Impact
Appointments require careful planning and preparation. When an appointment is canceled late, the time and resources reserved for your care go unused, disrupting our schedule and workflow.
3. Financial Sustainability
Missed appointments directly impact our ability to operate effectively as a small business. This fee helps ensure we can continue to provide high-quality care for all our clients.
4. Accountability
This policy encourages clients to take their commitments seriously. By prioritizing your appointment, you help us maintain an efficient, respectful environment for everyone.
Policy Details
The $75 fee will be charged for:
Cancellations made less than 48 hours before the scheduled appointment
Reschedules within 48 hours of the appointment
No-shows for a scheduled appointment
Exceptions:
We do not charge the late cancellation fee for natural disasters or severe weather affecting our local area. However, if the clinic is open and operational, all appointments are expected to be kept.
Enforcement of the Fee
This policy is strictly enforced, including in cases of illness or other personal circumstances. While we empathize with unexpected situations, consistency in enforcing this fee ensures fairness to all clients and supports the sustainability of our practice.
If you have any questions about this policy or need assistance with rescheduling, please contact us at:
Phone: 803-716-9723
Email: Rea@pelvicprime.com
Thank you for your understanding and cooperation as we continue to provide high-quality care and efficient service to all our clients.
